RETURN POLICY
At Eternal Soul Clothing, we want you to be completely satisfied with your purchase. We partner with Printify to ensure high-quality products and a smooth return process.
Return Eligibility
- Items must be returned within 30 days of delivery
- Items must be unworn, unwashed, and in original packaging
- All original tags must be attached
- Custom and limited edition items are final sale and cannot be returned
Return Process
- Contact our customer service team to initiate a return
- We will provide you with a return shipping label
- Package your item securely with all original packaging and tags
- Ship the item back using the provided return label
- Once received and inspected, your refund will be processed
Refund Information
- Refunds are processed within 5-7 business days after return receipt
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the item was defective
- Return shipping is free for eligible returns
Important Notes
- We reserve the right to refuse returns that do not meet our return policy requirements
- Items must be in resellable condition to be eligible for a refund
- For defective items, please contact us immediately upon receipt
- International returns may be subject to additional shipping fees
Contact Us
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at support@eternalsoulclothing.com